All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped. Delays due to high order volumes or postal service issues sometimes occur and are outside of our control.
DOMESTIC AND INTERNATIONAL SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over $75.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DRAGONFLYTOTEMBOOKS are not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
PLEASE NOTE that due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening for both Us and International orders. Don't worry, our shipping partners have promised all orders WILL be delivered regardless.